Job Description
Job Summary
Veterinary Eye Center of Hell's Kitchen is New York City's first and only practice dedicated entirely to animal eye care. Since opening in 2021, we've built a strong reputation for thoughtful, high-quality specialty care in a collaborative and compassionate environment. We're seeking an experienced and dynamic Practice Manager to lead the operations of our cutting-edge ophthalmology center. This person will work closely with the Medical Director to ensure seamless integration of clinical care and hospital operations, supporting exceptional patient outcomes, operational efficiency, and overall growth. The ideal candidate brings a balance of leadership expertise and a passion for advancing specialty veterinary care.
Key Responsibilities
Operational Leadership
- Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
- Oversee the hospital's day-to-day operations, ensuring a smooth and efficient workflow across all departments
- Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
- Ensure compliance with all applicable local, state, and federal regulations
Team Management & Development
- Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
- Foster a positive, collaborative workplace that encourages continuous learning and professional development
- Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
Finance
- Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
- Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
- Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
- Review monthly P&Ls and help track goals and hospital progress
- Monitor and follow up on accounts receivable to ensure timely resolution
Patient Care & Client Services
- Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
- Oversee client service standards, including communication, follow-up, and overall experience
- Address escalated client concerns with empathy and professionalism
- Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
Strategic Planning & Growth
- Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
- Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
- Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility
Qualifications
Minimum 2 years of leadership experience in a veterinary or medical hospital setting
Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred
Bachelor's Degree in hospital administration, business management, or a related field preferred
Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
Passion for animal welfare and a deep commitment to delivering exceptional patient care
Position Expectations
This is a full-time, in-practice role based at our Hell's Kitchen location. The schedule is Monday through Friday, with open availability required to support the needs of the hospital and team.
This position is not remote; onsite presence and engagement are essential to the success of the role.
What We Offer: The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies.
Sign-on bonus
Comprehensive medical, dental and vision coverage.
Generous paid time off, including three weeks PTO to start.
401(k) with a company match.
Paid Parental Leave.
Wellness support/EAP.
Elective benefits through MetLife
Employee pet discounts.
FSA/HAS
Discounted pet insurance through MetLife.
Continuing Education:
We know great leaders never stop learning. As a Practice Manager, you'll be eligible to receive unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We've got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we're all in on both.
We provide equal opportunities for everyone who applies to and works for Veterinary Eye Center, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.
NYS Pay Range
$78,000-$85,000 USD Veterinary Eye Center of NYC
Job Tags
Full time, Local area, Relocation bonus, Monday to Friday,