Helpdesk Specialist Journeyman (ONSITE) Job at Serigor Inc., Washington DC

eC9OcVRRMFZ5bGVvbnBlTWxHdHNUSElKbWc9PQ==
  • Serigor Inc.
  • Washington DC

Job Description

Job Title: Helpdesk Specialist Journeyman (Onsite)

Location: Washington, DC

Duration: 12 Months+

Job Description:

The Client is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around the state.

Roles and Responsibilities Include:

  • Resolve technical issues and closing out assigned.
  • Service/Incidents requests within the agency's Service Level Agreements.
  • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
  • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
  • Troubleshoot issues related to agency specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
  • Collaborate with the IT leadership team to test and implement cost effective technology for District.
  • Maintain service level agreements related to Desk Side support Service/Incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, emails, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
  • Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.

Skills:

Skills

Required / Desired

Amount

of Experience

Bachelor's degree in IT or related field or equivalent experience

Required

10

Years

Installing and configuring system hardware/software in an enterprise environment

Required

6

Years

Proficient time management skills Required and detail oriented organizational skills

Required

6

Years

Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)

Required

6

Years

Experience using an endpoint management tool to provide remote support

Required

3

Years

Strong Customer Service Skills

Required

3

Years

Experience managing service requests for IT support in ServiceNow or a similar ITSM platform

Required

3

Years

Expertise in troubleshooting hardware related issues

Required

3

Years

Expertise in troubleshooting complex software related issues

Required

3

Years

Can demonstrate experience making nontechnical users comfortable with complex technology concepts

Required

3

Years

Knowledge of Microsoft Office Suite (Office 365)

Required

3

Years

Microsoft Certifications: MCP

Highly desired

Job Tags

Similar Jobs

Lowes

Retail Part time Sales and Cashier Flexible hours Job at Lowes

 ...Job Description Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout experience and helping customers... 

Willow Run Foods

CDL A Truck Driver Trainee Job at Willow Run Foods

 ...ensuring you gain the confidence and skills needed to succeed on the road. Key Responsibilities: Safe and efficient driving Unloading freight Utilizing onboard computer systems Interacting with customers What Sets Us Apart? At Willow Run Foods, its our... 

Cute Smiles 4 Kids

Pediatric Dentist Job at Cute Smiles 4 Kids

Overview: Join Our Exceptional Pediatric Dental Team! Are you a passionate, dedicated pediatric dentist looking to make a significant...  ...dental practice committed to providing top-notch dental care to our community. With state-of-the-art facilities and a focus... 

One City Schools, Inc.

Physical Education / Health Teacher (2024-2025) Job at One City Schools, Inc.

 ...Physical Education & Health Teacher (2024-2025 School Year) POSITION POSTED: 02/11/2025 FULL-TIME POSITION HOURS: 40+ DEADLINE TO APPLY One City Schools believes in identifying and hiring the best possible candidates to serve our scholars, families and school... 

Robert Half

Sr. Billing Coordinator Job at Robert Half

Description We are looking for an experienced Senior Billing Coordinator to join our team in San Francisco, California. The ideal candidate...  ...contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary...