Job Title: Helpdesk Specialist Journeyman (Onsite)
Location: Washington, DC
Duration: 12 Months+
Job Description:
The Client is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around the state.
Roles and Responsibilities Include:
Skills:
Skills | Required / Desired | Amount | of Experience |
Bachelor's degree in IT or related field or equivalent experience | Required | 10 | Years |
Installing and configuring system hardware/software in an enterprise environment | Required | 6 | Years |
Proficient time management skills Required and detail oriented organizational skills | Required | 6 | Years |
Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) | Required | 6 | Years |
Experience using an endpoint management tool to provide remote support | Required | 3 | Years |
Strong Customer Service Skills | Required | 3 | Years |
Experience managing service requests for IT support in ServiceNow or a similar ITSM platform | Required | 3 | Years |
Expertise in troubleshooting hardware related issues | Required | 3 | Years |
Expertise in troubleshooting complex software related issues | Required | 3 | Years |
Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 3 | Years |
Knowledge of Microsoft Office Suite (Office 365) | Required | 3 | Years |
Microsoft Certifications: MCP | Highly desired |
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