Job Description

We are currently seeking a Health Coach to join our exceptional Centralized Clinical Services team. As a Health Coach, you will play a vital role in supporting diverse patient populations by providing health and wellness coaching. You will collaborate with individuals to co-create personalized action plans aimed at achieving their unique health goals. This position involves facilitating coaching sessions both individually and in groups, which may be conducted virtually or in-person where available. This role is integral to our care team and offers a rewarding opportunity to make a positive impact on individuals' lives. Responsibilities include conducting personalized one-on-one coaching sessions, using a member-centered approach with 30 minute visits to develop actionable plans and SMART goals, completing thorough documentation, understanding members' health conditions, conducting outreach calls, performing screening tools, scheduling and coordinating appointments, facilitating group coaching sessions, demonstrating empathy and ownership in resolving member concerns, connecting members with digital health platforms and community resources, supporting the care team, adhering to NBHWC Code of Ethics, participating in wellness campaigns, ensuring compliance with company policies, escalating clinical or technical concerns, embracing feedback for service quality improvement, and performing other duties as assigned. Qualifications include 1-3 years of health coaching experience preferably in healthcare, bachelor's degree preferred, NBC-HWC certification preferred or required within 12 months, strong customer service skills, understanding of coaching vs health education and behavioral health, telehealth experience preferred, familiarity with EMR systems, Salesforce, Google Suite, excellent communication and organizational skills, flexibility in work hours, and bilingual skills are a plus. Employee health requirements include Hep B vaccination or immunity proof, negative TB test within 12 months, CPR certification, and annual influenza and COVID-19 vaccinations. Physical demands include desk work, phone communication, possible travel to client onsite events, manual dexterity, and normal corrected vision, hearing, and speech.

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