Job Description

This job is Bermuda Island, at BDA Airport

We have an amazing opportunity to join our fantastic Menzies Aviation team to lead our station in Bermuda Island. We are looking for an experienced General Manager who has a genuine passion for looking after their people.

We are looking for someone who has a proven track record in managing a business unit, is fully conversant with airline ground handling procedures, aviation safety and security procedures.

If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

Key responsibilities

We believe a happy workforce is a safe workforce, our people are the heart of our business. Utilizing your leadership skills, you will build, inspire, and develop your team to deliver the best service for our customers.

You must be present with your team and be a fantastic communicator. You will draw on your operational experience to ensure all standards, especially safety and security, are adhered to in our fast-paced environment. You’ll be financially astute, a strategic thinker and enjoy building positive working relationships with everyone around you including other airport teams and customers.

Following safety, security, and airline-specific procedures, you’ll put our people, our customers – and their customers, at the heart of everything you do.

What is in it for you?

Firstly, you will be working for the worlds’ largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field.

In addition, we’ll offer travel concessions, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.

What’s next?

If all of the above has got you excited and you want to join Menzies Aviation, please hit the apply button! For further details on the position please contact Inbal.Haanpaa@menziesaviation.com

About Us….

People. Passion. Pride. This is what has driven our teams since 1833.

We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents.

That’s the big picture – but at the heart of our business is our people. Whether serving customers landside or airside, above or below the wing, we’re passionate about what we do and take great pride in delivering the best service for our customers.

Safety and security are our highest priority. We have a duty of care to look after each other, our customers, and their customers. Not only that but we truly care about the communities where will live and operate.

For Further Information See Job Description Below

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Reports to: Senior Vice President, Americas

Location: Bermuda

Overview

The General Manager is a key role for our Bermuda Station and responsible for oversight of one of Menzies Aviation’s Americas Operations. This role, working with the station leadership ensures Menzies Aviation delivers safe, consistent, and quality service in our Ground Handling along with the overall success of our operations. The General Manager will be responsible for ensuring compliance with all Regulatory, Airport, Customer, and Internal standards, and delivering high quality services to multiple domestic and International Airlines. The successful candidate must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies safety standards and Corporate Governance and meeting financial targets.

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees. Similarly, all Menzies employees have an obligation to assist in maintaining a safe work environment via the following principles:

• Ensure that they work safely in accordance with company policy and procedures.
• Report safety incidents, risks or safety concerns using the Safety Management System (SMS) reporting system.
• Recognize opportunities to contribute to the continuous improvement of safety and its management.
• Stay current with information and knowledge relevant to performing their duties safely.

Main accountabilities include:

• Fully responsible for all aspects of the station Ground Handling Services.
• Fully accountable for ensuring our customers operational needs are met, exceeding overall station goals and revenue targets.
• Fully accountable for the compliance with Corporate Governance, legal and quality aspects of Menzies’ Ground Handling businesses.
• Leading and working with the senior team to maintain and enhance appropriate, effective safety & security systems, risk assessments, periodical inspections & audits, operational training programs, planning, operational processes, and service delivery.
• Regularly interacts with customers to promote the station and to measure the level of customer satisfaction. Uses customer feedback to constantly develop and improve capabilities and processes.
• Responsible for maximizing the stations performance by strategically aligning resources.
• Implementation of the company policies and procedures, promoting sound safety, security, and people management practice.
• Promoting and driving a ‘safety first’ culture through all levels of the organisation.
• Ensure the business unit remains fully compliant with internal standards and all relevant industry, regulatory and state legislated requirements.
• Lead and motivate hard working teams to deliver excellent quality and productivity.
• Directing and motivating Managers to achieve agreed targets and proactively identifies and actions areas of continued development.
• Safety and security are the responsibility of each employee.
• Performs other duties as assigned.

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• Bachelor’s Degree required or postgraduate Degree preferred.
• Proven leadership and people management skills
• Experience in business development, sales, and commercial negotiation & pricing
• Wide ranging general management experience, with some years of senior management experience
• Extensive management and/or support service experience, preferably in a ground handling, aviation, or logistics environment.
• Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels.
• Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independent of immediate support. Able to influence, engage and motivate at all levels.
• Flexible, determined to succeed and self-motivated.
• Must pass all pre-employment testing.

Compliance

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures, and training to ensure the success of the operation including the following:

Full compliance:

• Health & Safety
• Training
• Harassment
• Data Protection
• Security
• Remain up to date with all station notices relating to policies and procedures.
• Remain up to date with all relevant operational, systems and Customer Service training.
• Maintain a safe and secure working environment at all times.
• Comply with the Company’s open, fair, and honest reporting culture.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Required

Extensive management and/or support service experience, preferably in a ground handling, aviation, or logistics environment.

Experience in business development, sales, and commercial nego]]> <

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