Customer Service Rep - Live Chat (FULLY REMOTE) Job at MultiTech Systems, Australia

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  • MultiTech Systems
  • Australia

Job Description

Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy helping people? If so, we encourage you to apply for our Customer Service Representative - Live Chat position! This is a fully remote opportunity, allowing you to work from the comfort of your own home.

Job Responsibilities:

  • Provide exceptional customer service through live chat interactions.
  • Respond to customer inquiries and resolve issues in a timely and efficient manner.
  • Assist customers with product information, order placement, and account management.
  • Troubleshoot technical issues and escalate complex problems to the appropriate teams.
  • Maintain a positive and professional demeanor at all times.
  • Document all customer interactions accurately and thoroughly.
  • Meet or exceed performance goals related to customer satisfaction, resolution time, and chat volume.
  • Stay up-to-date on product knowledge and company policies.
  • Contribute to a positive and collaborative team environment.
  • Identify and report trends in customer inquiries and issues.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Proven experience in a customer service role, preferably in a live chat environment.
  • Excellent written communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficiency in using computers and various software applications.
  • Must have a reliable internet connection and a dedicated workspace.
  • Ability to work independently and as part of a team.
  • Must be available to work [Specify Hours/Days/Shifts].
  • Typing speed of at least [Specify WPM] words per minute.

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development. If you are a motivated and customer-oriented individual, we encourage you to apply today!

Job Tags

Shift work, Day shift,

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